Terms and conditions

1. Introduction

Welcome to TripSync. By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding with any bookings.



2. Use of Our Services

  • TripSync provides an online platform for booking travel-related services, including packages that consist of hotel accommodation and additional services such as airport transfers.
  • You must be at least 18 years old to make a booking through our platform.
  • By using our services, you confirm that all information provided is accurate and complete.



3. Package Holidays

  • All bookings made through TripSync are sold as packages, typically including hotel accommodation combined with a travel-related extra service such as airport transfers.
  • These packages are protected under the Package Travel and Linked Travel Arrangements Regulations 2018 (UK).
  • The inclusion of the transfer service qualifies the offering as a package, ensuring greater value and protection for the customer.



4. Booking and Payments

  • All bookings are subject to availability and confirmation by our travel partners.
  • Prices displayed on our platform are subject to change and may vary based on availability and demand.
  • Payment must be made in full at the time of booking unless stated otherwise.
  • TripSync reserves the right to cancel bookings if fraudulent activity is suspected.



5. Transfer Service

  • All package bookings will include the provision of a transfer service, typically involving transportation between the airport and your hotel.
  • The transfer service is included as part of your total package and is arranged for your convenience, though usage is optional.
  • No refund will be given if the customer chooses not to use the transfer service.



6. Cancellations and Refunds

  • Cancellation policies vary depending on the airline, hotel, or travel service provider. Please review the specific terms before booking.
  • Refunds will be processed according to the terms of the service provider and may be subject to administrative fees.
  • TripSync is not responsible for refunds beyond the policies set by travel providers.



7. Changes to Bookings

  • Any modifications to bookings must be requested through our customer support team.
  • Changes are subject to availability and may incur additional charges imposed by travel providers.



8. Liability and Disclaimers

  • TripSync acts as an intermediary between customers and travel service providers. We are not responsible for issues arising from delays, cancellations, or service disruptions caused by third parties.
  • We do not guarantee the accuracy of information provided by travel providers and are not liable for any discrepancies.
  • Customers are responsible for ensuring they meet visa, passport, and health requirements for their travel.



9. Intellectual Property

  • All content, branding, and trademarks on the TripSync platform are the property of TripSync and may not be copied, modified, or distributed without permission.



10. Privacy and Data Protection

  • Your personal information is collected and processed in accordance with our Privacy Policy.
  • We comply with GDPR and other relevant data protection laws to safeguard your information.



11. Governing Law

  • These Terms and Conditions are governed by the laws of the United Kingdom.
  • Any disputes arising from these terms shall be resolved in the appropriate UK courts.



12. Amendments to Terms

  • TripSync reserves the right to update these terms at any time without prior notice.

Continued use of our services after changes are made constitutes acceptance of the revised terms.


For any questions regarding these terms, please contact our support team.